FREE SHIPPING ON ORDERS $40+ (U.S. ORDERS ONLY)

FAQ Page

FAQ

Shipping & Handling 

  • Please allow 1-3 business days for your order to be processed. Once processed, domestic orders should arrive between 1-3 business days depending on your location. 

  • We do not ship on weekends and holidays, which may delay the processing and shipment of your order. 

  • We are unable to guarantee the time of arrival for international orders, although in most cases your order will arrive within 2-4 weeks.

  • International orders may require duty payments at the time your package arrives. Fishco is not responsible for the additional costs incurred on these international orders.  

General Information

  • Orders can only be placed through the webstore.  We do not accept orders over the phone or by mail.

  • Merchandise is limited to the sizes, colors, and variants listed on our website.  If a size or variant does not appear online, it is currently unavailable.  Be sure to check back as items may be restocked and available for purchase at a later date.

  • If the item you ordered runs out of stock after your order has been placed, we will contact you via the email provided in your order to exchange the item for another item of equal value.  If we do not receive a response within 10 business days, we reserve the right to refund your order in full.

  • Customers have up to a maximum of 60 days from the date of shipment to claim their package as lost in order to receive any compensation regarding their order.

Returns & Exchanges

  • Returns and exchanges will only be accepted within 30 days from purchase. We will not be able to accommodate any returns or exchanges outside of this time frame. Please email hootiestore@gmail.com to initiate a return or exchange.

  • All items must be returned in their original condition and must not be washed, worn, or altered. If there are any damages to the merchandise, your request to return or exchange the item may not be approved. 

  • The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.

  • If you are returning an item for a refund, please allow 3-5 business days for the item to be processed.  Refunds typically take 2-3 business days to appear in your account once they have been processed but, in some cases, may take up to 10 business days.

Damaged, Incorrect, or Incomplete Orders

  • If your order arrives damaged, incorrect, or incomplete please email hootiestore@gmail.com.

  • If damaged, please provide evidence of the damage in your message and we will provide a return label via email.  Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock.  If not, we will provide another item of equal value.

  • If your order contains an incomplete item, please email hootiestore@gmail.com and we will provide a return label via email. Once the item has arrived at our facility, we will provide a replacement provided the item is in stock.  If not, we will provide another item of equal value.

  • We will not be responsible for damages to merchandise once the item has washed or worn.

Additional Info

  • If you have any additional questions that are not covered above, please email us at hootiestore@gmail.com and we will be happy to assist you.  If your question or concern is regarding an order you have recently placed, please provide the store and order confirmation number in your email.